At this time we can not accept returns on any items. Exchange is available within 14 days of receiving your item, shipping to return the item to The Pretty Cult is to be paid by the customer.
Item must arrive with original tags and appear to be unworn, which will be up to the sole discretion of The Pretty Cult.
Exchanges or returns are not accepted on sale items, custom made items, and made to order items. All sales are final.
Due to health concerns all face mask sales are final.
Once an item is shipped it is then beyond our control, we can not be held responsible for any delays caused by USPS/UPS. We highly suggest purchasing the priority mail option at check out which comes with insurance if you are worried about your item being lost or stolen.
The Pretty Cult is not responsible for exchanged items till they are back in our possession. It is highly recommended to send your return items with tracking due to issues and delays related to COVID with USPS.
Please email email@example.com for all exchange related questions
Orders are processed and shipped within 3-7 business days. This does not include weekends or holidays!
Once an item is shipped it is then beyond our control, we can not be held responsible for any delays caused by USPS/UPS. We highly suggest purchasing the priority mail option at check out which comes with insurance if you are concerned about your item being lost or stolen.
Please make sure your address is correct! Email firstname.lastname@example.org right away with your order number to correct an address. Once an item is shipped we are unable to change it and if the item is returned the customer will be responsible for charges to reship the item. We will also not accept cancelled orders on items returned due to incorrect address info.
The Pretty Cult is also not responsible for items lost due to incorrect addresses.
If a package says it has beendelivered but you can not locate your package please contact your local USPS. We do not have any more tracking info than you do and they maybe able to help further. In many instances we advise waiting an extra day or two after the item has said its been delivered, as many times things have been showing up days after they say delivered.