- At this time we can not accept returns on any items. Exchange is available within 14 days of receiving your item and shipping to return the item to us is to be paid by the customer.
- Item must arrive with original tags and appear to be unworn, which will be up to the sole discretion of The Pretty Cult.
- Exchanges or returns are not accepted on sale items, custom made items, and made to order items. All sales are final.
- The cape collection falls under custom items as these are made to order items and are final sale.
- Once an item is shipped it is then beyond our control, we can not be held responsible for any delays caused by USPS/UPS. We highly suggest purchasing the priority mail option at check out which comes with insurance if you are worried about your item being lost or stolen.